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Customer Service

What is your return policy?

We do not accept returns for anything other than manufacturing defects or shipping damage. If you receive damaged product, we will need to know about it within 24 hours of you receiving the product. Product is warrantied for a year starting on the purchase date and only covers manufacturing defects. Please contact us at hello@bludotmexico.com for help.

I’m missing assembly instructions.

Please email us at hello@bludotmexico.com to receive assembly instructions.

What happens if something arrives damaged?

Please inspect your product immediately upon receiving it. While we do our best to design and package products for safe delivery, sometimes damages occur. Please save all of your paperwork and packaging materials and contact us immediately to arrange for a replacement to be sent to you.

My order was missing parts. What do I do?

If you are missing parts we will make it right and replace them. Please email us at hello@bludotmexico.com to receive the necessary parts.

What is your privacy policy?

For detailed information, please review our entire Privacy Policy.